Tom, inner-city everyday user of SEPTA
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"Instead of having a separate "Learn More" section, have pop-ups based on the route."
Need to make sure it's simple to go back and forth within the app. If I get a suggested route and I want to alter the destination or my preferences, it shouldn't be a hassle to do that." |
Have pop-ups with additional information to help New User.
Add navigation to the screens to help the user navigate |
Victoria, Philadelphia resident who rarely uses SEPTA
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"Should have the ability to pay for regional rail, bus and train from the app."
"How exactly would my searches be saved? Would I have a log-in? That would need to be figured out and made clear." |
Add payment capabilities to the app
Add log-in for regular users to see their saved searches and routes |
Jen, suburban everyday user of SEPTA
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"Would be nice to give alternate suggestions if the current or saved route is experiencing delays."
"I know with the news of the Pope coming to Philadelphia, the SEPTA website crashed. This app should be able to withstand when extremely large groups of people use it." |
Add alternate suggestions for routes when experiencing delays
Ability to work when large groups are attempting to access |